Cancellation and Refund

Cancellation by customer

• More than 24 hours before pickup: full refund of advance.
• Within 24 hours of pickup: advance is not refunded.
• No show at pickup point: advance is not refunded.

Cancellation by OrbitRide

If we cancel because of car or driver unavailability, the full amount is refunded and we try to arrange an alternate car at the same fare.

Refund timeline

Refunds are processed within 5 to 7 working days to the original payment method.